Books by Karon Hepner
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This fourth edition has been updated to address the requirements in the new SIT07 Hospitality, Torusim and Events Training Package and changes in the industry.
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A comprehensive training guide covering essential technical and inter-personal skills. It emphasises different aspects of good service and product knowledge together with essential communication, personal organisation and technical skills. It includes over 100 photographs and lin ...
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This training guide to modern food and beverage service explains, with the aid of illustrations, the technical and interpersonal skills waiters require in all types of establishment, from casual bistros to formal dining-rooms. This edition has been revised and updated.
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This edition of an invaluable manual for trainee waiters has been thoroughly revised and updated. The emphasis is on relevance, practicality and clarity. Emphasis is placed on the importance of all aspects of good service - product knowledge, good communication, and personal, org ...
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A comprehensive training guide to modern food and beverage service. It explains, with the aid of illustrations, the technical and inter-personal skills today's waiters require in all types of establishment, from casual bistros and coffee bars to formal dining-rooms.
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